FAQ

Frequently Asked Questions

Are your products handmade?

Yes! Every product is handcrafted in small batches with care to ensure quality and freshness.

Where are you located?

Akira’s Apothecary is proudly based in Ohio.

How long does processing take?

Please allow 5–10 business days for order processing.

When do you ship orders?

Orders are shipped every Monday.

Do you offer expedited shipping?

At this time, we do not offer expedited processing or shipping.

Do you accept returns, refunds, or exchanges?

No. Due to the nature of our skincare products, all sales are final.

What if my package is lost or stolen?

Once your package has been marked as delivered by the shipping carrier, Akira’s Apothecary is not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier directly.

What if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery with your order number and clear photos of the issue so we can review your claim.

Can I cancel my order?

Orders may only be canceled before they begin processing. Once production has started, orders cannot be canceled.

Can I change my shipping address after ordering?

Please contact us as soon as possible. If your order has not been processed, we’ll do our best to update your shipping address.

Do you ship internationally?

At this time, we only ship within the United States.

How do I know which product is right for me?

If you’re unsure which products are best for your skin concerns, send us a message! We’d be happy to help you choose.

Do you provide ingredient lists?

If you have allergies, sensitivities, or questions about a product’s ingredients, please contact us before placing your order. We’ll gladly provide ingredient information.

Are your products safe for sensitive skin?

Everyone’s skin is different. We recommend performing a patch test before full use, especially if you have sensitive skin.

How often should I use the body scrubs?

For most skin types, we recommend using our body scrubs 2–3 times per week.

How should I store my products?

Store products in a cool, dry place away from direct sunlight and keep containers tightly sealed.

Why does my product look different from the photos?

Because our products are handcrafted in small batches, slight variations in color, texture, and appearance are completely normal.

Are your products tested on animals?

No. We are committed to cruelty-free practices.

Can I use your products while pregnant or breastfeeding?

If you are pregnant or breastfeeding, we recommend speaking with your healthcare provider before using any new skincare products.

Do your products treat medical conditions?

Our products are intended for cosmetic use only and are not intended to diagnose, treat, cure, or prevent any disease.

Do you offer discounts or promotions?

Yes! Follow us on social media and subscribe to our email list to be the first to hear about new launches, exclusive offers, and special promotions.

How can I contact you?

You can reach us through our Contact page or by email. We aim to respond within 1–2 business days.